Return Policy

Returns
 
Upon receiving delivery of the goods, the buyer must immediately check the correct goods have been received and are not damaged. If there is any issue with the order the buyer must inform Hydro Crop Shop within 5 working days. 
 
If there is a defect with any items in the order, the seller may require photographic evidence and/or explanation of the defect before approving a return. Once the return is approved for a defect, the buyer will be provided with a return label at no charge which can be used to return the goods. It is the buyer’s responsibility to carefully package the goods and bring them to the necessary post office or courier depot for shipment back to the seller. 
 
Once the return is successfully received by the seller the buyer will either be refunded in full including any delivery charges or a replacement item sent. 
 
If the buyer wishes to cancel their order despite the correct goods being shipped and none of the goods being defective they have 14 days to inform us they would like to cancel the order. If no notification is received by Hydro Crop Shop within 14 days of the order being placed the buyer forfeits the right to return. 
 
Once notification has been received that the buyer would like to cancel the order, we will approve the order cancellation. The buyer then has a further 14 days to return the goods, the buyer will be responsible for any shipping costs to return the goods back to us. Once the goods have been safely returned a refund will be issued, not including any delivery costs paid by the buyer. 
 
All returns should be sent to:
Hydro Crop Shop 
250 Water Road
Wembley
London
HA0 1HX
 
 
Any requests for returns must be made in either in writing to the above address or sent via email to admin@hydrocropshop.co.uk.
 
 
 
 
 

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Opening Hours

Monday
10am - 6pm
Tuesday
10am - 6pm
Wednesday
10am - 6pm
Thursday
10am - 6pm
Friday
10am - 6pm
Saturday
10am - 6pm
Sunday
Appointment only

Get In Touch

Hydro Crop Shop, 250 Water Road, Wembley, London, HA0 1HX

020 3488 0419
07999 986 853

sales@hydrocropshop.co.uk