Shipping Information

Shipping Information
 
Free delivery is available for all orders over £45.00, for orders under £45.00 the buyer has two options:
·      £4.95 - Royal Mail 2nd Class Delivery (2-3 Working Days)
·       £7.95 - DPD Next Day Delivery (when order placed before 1.00pm)
 
When the order total is over £45.00, the buyer had the option of free Royal Mail Standard delivery and again the option to upgrade to the DPD next day service: 
·      Free - Royal Mail Standard Delivery (2-3 Working Days)
·      £7.95 - DPD Next Day Delivery (when order placed before 1.00pm)
When the order total is over £150.00 DPD Next Day Delivery is included for free (when the  order is placed before 1.00pm)
 
The buyer must provide us with correct and accurate information in relation to delivery. This information includes but is not limited to:
·      Delivery address; i.e. accurate recipient name, street name, door number, post code, town/ city and country.
·      Email address
·      Telephone number
 
This information is necessary for couriers to ship orders on time and to the correct address. If this information is not provided accurately at the time the order is placed, Hydro Crop Shop will not be liable for any loss, damage or other expense incurred by the buyer. Furthermore, the buyer should make suitable arrangements to be able to accept delivery of any orders. If the courier is unable to successfully deliver the order on more than one occasion the order will be returned to the seller. In this case the seller will incur and additional delivery charge to resend the order. This cost will be charged to the buyer and must be paid in full before the item will be resent.
 
When the buyer places an order, we will give an estimate of the shipping time depending on the delivery service selected. We will do our utmost to ensure this estimate is met, however, this is subject to an efficient supply chain and courier delays; therefore, in some cases the delivery estimate may not be met. Hydro Crop Shop will not be liable for any loss, damage or other expense incurred by the buyer due to delivery delays. 
 
The seller retains the right to select the shipping method. In some cases, items may be too large or heavy to ship via carton / cardboard box and may need to be sent via pallet. In these circumstances, Hydro Crop Shop will gain confirmation from the buyer that this is acceptable and will keep them informed regarding progress with the order / delivery. If it is not possible to ship via carton and pallet delivery is not acceptable to the buyer then the buyer may either collect their order in person at Hydro Crop Shop’s London retail store or cancel the order and receive a refund.

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Opening Hours

Monday
10am - 6pm
Tuesday
10am - 6pm
Wednesday
10am - 6pm
Thursday
10am - 6pm
Friday
10am - 6pm
Saturday
10am - 6pm
Sunday
Appointment only

Get In Touch

Hydro Crop Shop, 250 Water Road, Wembley, London, HA0 1HX

020 3488 0419
07999 986 853

sales@hydrocropshop.co.uk